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Terms and Conditions for Patients 


The website (hereinafter: “Website”) is provided by Virtus Vita Limited, a company duly established and existing under the laws of Cyprus, under registration number HE 305800 (hereinafter: “Virtus Vita”).   

These Terms and Conditions should be carefully read as they contain important information about rights and obligations of the patient accessing and using the Website (hereinafter: “Patient”). By accessing or using the Website, Patient agrees to comply with and be bound by these Terms and Conditions, which together with the Privacy Policy represent the entire agreement between Virtus Vita and the Patient.  

Virtus Vita reserves the right, at its sole discretion, to change these Terms and Conditions from time to time. Patient’s continued use of this Website after such changes take effect will be deemed to constitute acceptance of new Terms and Conditions for Patients. 


Description of Service  

Virtus Vita is the organization offering Patients information about desired medical treatments and credentials about its medical affiliates (hereinafter: “Medical Facility”), as well as enabling a reservation request of a dialysis treatment. Reservation requests for dialysis treatments are made by the Patients via the Website. 


Not A Medical Referral Service  

Virtus Vita is not a medical referral service and does not endorse, recommend, or approve any Medical Facility listed in the Website.  Virtus Vita team is not composed of medical professionals and will not discuss or advise any issues relating to medical treatment.   

Virtus Vita provides information about and facilitates contact with Medical Facilities with whom it cooperates and it provides information about their credentials in order for Patient to make informed decisions. Although Virtus Vita cooperates with Medical Facilities being certified and acknowledged medical care providers, it does not recommend any preferred or specific Medical Facilities and/or doctors for Patients’ dialysis treatment.   

Virtus Vita encourages and advises Patients to discuss all medical issues with their medical doctor at their country of domicile, before making a decision on travelling or undergoing a dialysis treatment.    

Patients agree to assume all responsibility in connection with choosing any Medical Facility for their dialysis treatment. 

The dialysis treatment booked through the Website by the Patient is subject to the agreement or any other arrangement between the Medical Facility and the patient.  

Virtus Vita assumes no responsibility or liability for any treatment or other services rendered by any Medical Facility or by any Medical Facility’s staff, or for any malpractice claims and other claims that may arise directly or indirectly from any such advice, treatment or other services. 


Eligibility, Using the Website 

Patient must be at least 18 years old and able to enter into legally binding contracts to access and use the Website. By accessing or using the Website, Patients represent and warrant that they are 18 years old or older and have the legal capacity and authority to enter into a contract. 

User verification on the Internet is difficult and Virtus Vita does not assume any responsibility for the confirmation of any Patient’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, Virtus Vita may, but have no obligation to: (i) ask Patients to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Patients, (ii) screen Patients against third party databases or other sources and request reports from service providers, and (iii) where Virtus Vita has sufficient information to identify a Patient, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available). 


The Website and its content (hereinafter: “Website Content”) may in its entirety or in part be protected by copyright, trademark international law, laws of Cyprus and other countries. Patient acknowledges and agrees that the Website and the Website Content, including all associated intellectual property rights, are the exclusive property of Virtus Vita and/or its licensors or authorizing third-parties. Patient will not unauthorized use any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Website and/or Website Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Virtus Vita used on or in connection with the Website and the Website Content are trademarks or registered trademarks of Virtus Vita and its affiliates. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Website and Website Content, are used for identification purposes only and may be the property of their respective owners. 

Unless Patient provides specific consent, Virtus Vita does not claim any ownership rights in any patient content (hereinafter: “Patient Content”) and nothing in these Terms will be deemed to restrict any rights that Patient may have to use or exploit respective Patient Content. 

Patient is solely responsible for all Patient Content it makes available on or through the Website. Accordingly, Patient represents and warrants that Patient is the sole and exclusive owner of all Patient Content that she/he makes available on or through the Website.  

Patient will not store and post any Patient Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person; (v) promotes illegal or harmful activities or substances; or (vi) violates these Terms and Conditions or any other Virtus Vita policy. Virtus Vita may, without prior notice, remove or disable access to any Patient Content that it finds to be in violation of these Terms and Conditions or Virtus Vita’s then-current policies or standards, or otherwise may be harmful or objectionable to Virtus Vita, her/his affiliates, third parties, or property. 

Virtus Vita respects copyright law and expects the Patients to do the same. If Patient believes that any content on the Website infringes copyrights Patient own, please notify Virtus Vita. 

Reservation Request Procedure 

Patient may request the reservation of one or more dialysis treatments at the desired Medical Facility. Patient will make the request for a specific Medical Facility, using the dedicated contact form available on the Website. Virtus Vita will receive the request via email and after confirming the availability of the Medical Facility for the requested travelling dates of the patient, will reply via email to the Patient. In the email, Virtus Vita will share the contact details of the Medical Facility with the Patient in order for the two parties to communicate directly and book the dialysis treatment(s). Patient may contact Virtus Vita about a reservation request via email, phone or fax, and the above procedure will be followed. 

If the Medical Facility does not have availability for the requested travelling dates, Patient will be notified via email.  

Reservation Modifications, Cancellations and Refunds 

Medical Facility and Patient are responsible for any modifications to a reservation request made via the Website, and Patients agree to pay any applicable additional fees and/or taxes associated with such request modifications directly to the Medical Facility. 

Patients can cancel a reservation request at any time and with no cancellation charges imposed by Virtus Vita. Patients are not eligible for a refund, compensation or reimbursement of any kind from Virtus Vita, since they enter into an agreement with the Medical Facility. 



No subscription fee to the Website, nor any other fee is incurring to Patients, nor the reservation request of dialysis treatments via the Website increases the medical treatment costs.  

Treatment costs which include necessary medical materials and medicines, taxes and charges are paid directly to the Medical Facility and are presented as total fees to Patient prior to conducting a reservation request via the Website (hereinafter: “Total Fees”).  

Patient agrees to pay the Total Fees to the respective Medical Facility for any completed dialysis treatments. 

Necessary Documents  

The Patient is responsible for being in possession of a valid passport during time of travel.  Depending on length of visit, a Visa may be required for some or all of the countries visited. Patient is responsible to check the visa requirement for the particular destination country at the time of the reservation request.  

Once the dialysis treatment is booked, the Medical Facility will inform the Patient about the necessary documents that they should bring with them and about any other prerequisite requested by the Medical Facility and the Patient is responsible for fulfilling these requests. 

Patient is responsible for carrying with her/his EHIC card, if relevant for the booked dialysis treatment and for bringing any medicines and supplements they are taking which are not included with the booked dialysis treatment. 


To the extent permissible pursuant to applicable law, Virtus Vita assumes no responsibility nor grant any warranties, express or implied relating to the operation, safety, condition or service of any physician, health care provider, hospital, aircraft, motor vehicle, boat, other conveyance, inn, lodge, or hotel and/or products associated with such entities or services that are used wholly or in part by, for or on behalf of the Patient. Virtus Vita is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such Medical Facility or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. 


Limitations of Liability 

Patient agrees that Virtus Vita will not be liable for any damages resulting from Patient’s use of, or reliance upon, Website, any materials, or any services obtained on or through this Website. In the event of any problem with the Website, any materials, or services obtained on or through this Website, Patient agrees that her/his sole remedy is to cease using such items.  

Patient agrees that under no circumstances will Virtus Vita be liable for any indirect, incidental, special, punitive, exemplary or consequential damages (including, but not limited to, lost profits and damages that result from inconvenience, delay, or loss of use) arising out of use of the Website, any materials, arrangements made based on information obtained on or through the Website, or products or services obtained on or through the Website, even if Virtus Vita or its affiliates have been advised of the possibility of such damages. 


Patient agrees to defend, indemnify, and hold harmless Virtus Vita and its affiliates from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys' fees and litigation expenses), relating to or arising from (i) Patient’s use of Website, any Materials, or services obtained on or through Website, (ii) any travel or other arrangements Patient make based on information obtained on or through Website, or (iii) any breach by Patient of these Terms and Conditions. 


Copyright and Ownership 

 All of the Website materials, including the content and display of the Website are the property of Virtus Vita. The Website materials are protected by law, including, but not limited to, laws of Cyprus and International copyright law and trademark law and international laws and regulations. Other names and logos contained in the Website or in the Website materials are trademarks and service marks of our affiliates and may not be used without the permission of the trademark or service mark owner. 


Links to Other Sites   

 The Website contains links to other sites on the Internet for the convenience of our users. These other sites are maintained by third parties over whom Virtus Vita exercises no control. Accordingly, Virtus Vita expressly disclaim any responsibility for the content of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites. 


Suspension and other Measures 

  Virtus Vita may take the following measures: 

cancel Patient’s upcoming reservation request; 

limit Patient’s access to or use of the Website; 

in the following circumstances: (i) in order to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, (ii) if the Patient has breached these Terms and Conditions, Virtus Vita’s policies or standards, applicable laws, regulations, or third party rights, (iii) if the Patient has provided inaccurate, fraudulent, outdated or incomplete information during the reservation request process or thereafter, (iv) if Virtus Vita believes in good faith that such action is reasonably necessary to protect the personal safety or property of Virtus Vita, its affiliates, or third parties, or to prevent fraud or other illegal activity.  

In case of non-material breaches and where appropriate, Patient will be given notice of any intended measure by Virtus Vita and an opportunity to resolve the issue to Virtus Vita’s reasonable satisfaction. 

If Virtus Vita takes any of the measures described above, Patient will not be entitled to any compensation for pending or confirmed reservation request that were cancelled. 



Patient may terminate this agreement by terminating the access and use of the Website. Patient can request the cancelation of all upcoming reservation requests, by sending an email to: support@virtusvita.com. 

If the Patient or Virtus Vita terminates this agreement, the clauses of these Terms and Conditions that reasonably should survive will remain in effect. 


Force Majeure 

Neither party will be liable for any failure or delay in performing an obligation under these Terms and Conditions that is due to causes beyond her/his reasonable control, such as natural catastrophes, government acts or omissions, laws or regulations, labor strikes or difficulties, transportation, stoppages or slowdowns. If any of these causes continue to prevent or delay performance of obligations according to these Terms and Conditions for more than 90 days, the party not experiencing the delay may terminate the agreement, effective immediately, upon notice to the other party. 


Applicable Law and Jurisdiction 

Patient agrees that these Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Virtus Vita agrees that any legal action or proceeding under or with respect to these Terms and Conditions may be brought in the courts of the Republic of Cyprus having jurisdiction in Nicosia, Cyprus and for the purpose of any such legal action or proceeding, Patient hereby submits to the jurisdiction of such courts. Patient hereby agrees not to raise and waive any objection to or any defense based upon the venue of such courts and any objection or defense based upon an inconvenient form.    


General Provisions 

Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms and Conditions together with the Privacy Policy constitute the entire agreement between Virtus Vita and the Patient pertaining to the subject matter thereof, and supersede any and all prior oral or written understandings or agreements between Virtus Vita and the Patient in relation to the access to and use of the Website. 

No joint venture, partnership, employment, or agency relationship exists between Virtus Vita and the Patient as a result of these Terms and Conditions or Patient’s use of the Website. 

These Terms and Conditions do not and are not intended to confer any rights or remedies upon any person other than the parties. 

If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions. 

Virtus Vita’s failure to enforce any right or provision in these Terms and Conditions will not constitute a waiver of such right or provision unless acknowledged and agreed to by Virtus Vita in writing. Except as expressly set forth in these Terms and Conditions, the exercise by either party of any of her/his remedies under these Terms and Conditions will be without prejudice to her/his other remedies under these Terms and Conditions or otherwise permitted under law. 

Patient may not assign, transfer or delegate this agreement and her/his rights and obligations under these Terms and Conditions. Patient’s right to terminate this agreement at any time remains unaffected. 

Unless specified otherwise, any notices or other communications to Patients permitted or required under this agreement, will be in writing and given by Virtus Vita via email, Website notification, or messaging service (including SMS and any online chat platforms).  

If Patient has any questions about these Terms and Conditions, she/he may email Virtus Vita on support@virtusvita.com.